Refund Policy

Last updated: May 10, 2026

Pinify offers a 30-day full refund on every paid plan. No questions asked. No tickets to navigate. Just email us.

Pinify is operated by Pinify Labs. Payments are processed by Paddle.com as our authorised reseller and Merchant of Record. All prices are listed in USD. You can cancel any subscription at any time from the Paddle customer portal linked in your receipt email.

We want you to be confident before you spend money. That's why every new install starts with a 3-day premium free trial (no card required) AND every paid plan still gets a 30-day no-questions-asked refund on top of that. If Pinify doesn't earn its place in your Pinterest workflow, you get every dollar back.

How the 30-day refund works

Email support@pinterify.app within 30 days of your original purchase.
Include your license key (looks like PNFY-MAX-XXXX-XXXX-XXXX-XXXXXXXX) or the order ID from your Paddle receipt.
You don't need to give a reason. "I changed my mind" is enough.
We acknowledge your request within 1 business day.
Paddle processes the refund. Money typically lands back on your card or PayPal within 5–10 business days, depending on your payment method and bank.
Your license is deactivated. You can still use any articles and pin creatives you already generated — they're stored on your computer and remain yours.

What's eligible

Any lifetime-license purchase of a Starter, Growth, or Max plan within 30 days of the transaction date.
The first charge of a monthly plan (Starter, Growth, Max) within 30 days of that charge.
Tier upgrades within 30 days of the upgrade charge are eligible for the upgrade portion (difference between tiers).

What's not eligible

Requests received more than 30 days after the charge date.
Accounts that have shown abuse of the licensing system (e.g., key sharing, attempted fingerprint bypass).
Third-party costs you incurred outside Pinify itself — e.g., AI provider API usage charges from Anthropic / OpenAI / Google / OpenRouter, or VPS / hosting fees for your sites. We don't bill those, so we can't refund them. Cancel those services directly with the providers.

Free trial — what happens if you don't buy

If you simply don't activate a license after the 3-day free trial ends, you owe us nothing. The app gates itself behind the license page. Your generated articles and pin creatives remain on your computer; uninstalling Pinify removes the app but leaves the output folder alone.

Lifetime licenses vs monthly plans

Lifetime licenses (Starter / Growth / Max) are one-time purchases — no subscription to cancel and no renewal to worry about. A refund within 30 days reverses the original charge and deactivates your license. After 30 days the license stays active for the lifetime of the product regardless — you don't need to do anything to "keep" it.

Monthly plans (Starter / Growth / Max) renew automatically each month until cancelled. Cancel anytime from the Paddle customer portal linked in your receipt email or by emailing support@pinterify.app — cancellation stops all future charges, and your access plus any remaining plan allowance run to the end of the already-paid period. The first charge is covered by the 30-day refund above; a renewal charge taken in error (e.g. after you asked to cancel) is always refunded in full.

Disputed transactions

Please email us first before filing a chargeback or PayPal dispute — we'd much rather refund you directly. Chargebacks cost us fees and may result in your license being permanently banned, even though we would have happily refunded you on request.

Contact

Email support@pinterify.app. We typically respond within a few hours during business days (UTC).