Support

Email support@pinterify.app — we respond within 6 hours on business days, often within 1 hour.

What to include in your email

The faster we know what's happening, the faster we fix it. Please include:

• Your license key (it starts with PNFY-) or the order ID from Paddle.
• Your Pinify version (visible in the sidebar, e.g., "v1.0.6").
• The keyword, article, or pin batch that failed (if applicable).
• A screenshot of the error — open the Activity log at the bottom of the app and capture the red rows.
• What you've already tried.

Common issues — try these first

License activation fails or says "wrong machine"

License keys look like PNFY-XXXX-XXXX-XXXX and are bound to one PC at a time. If activation says "wrong machine", open Pinify on the OTHER computer → License page → Deactivate & release seat, then come back and activate. Moving to a new computer works the same way — release first, activate second, no extra cost. If you no longer have access to the old machine, email us your key and we'll release the seat manually.

My AI provider won't connect

Pinify works with GPT, Claude, Gemini, and OpenRouter — you bring your own key. On the AI Providers page, click Test connection and read the message: the usual culprits are a key pasted with a trailing space, an expired key, or a provider account with no credit. For Claude via the CLI, run claude login again and restart the app. Setup steps for each provider are in the documentation.

WordPress (or another platform) won't connect

For WordPress, use an Application Password — not your normal login password — and make sure the REST API isn't blocked by a security plugin. Ghost, Blogger, Shopify, Wix, and Next.js each have their own connection steps in the documentation. If the Test button fails, send us the exact error text.

Is the scheduler safe for my Pinterest account?

Yes — safety is the whole design. The Pin Scheduler enforces the 8–12 pins/day sweet spot, rotates every batch across at least 2 URLs and 5 boards, and blocks bulk dumps of 50+ pins, converting them into a 20–30 day drip instead. If the scheduler refused your batch, it's protecting your account — accept the drip plan it suggests.

I want a refund

Sure — we offer a 30-day full refund, no questions asked. Email support@pinterify.app with your license key, or reply to your Paddle receipt, and we'll process it through Paddle. The refund typically lands back on your card in 5–10 business days.

What we can't help with

A few things genuinely fall outside our reach. We'll redirect you to the right place:

• Claude / OpenAI / Gemini API errors — those are upstream provider issues. Check their status pages or developer dashboards.
• WordPress / hosting problems — contact your hosting provider. Pinify only publishes to the endpoint; if the endpoint is down, we can't fix that.
• Pinterest account decisions — suspensions, appeals, and moderation calls belong to Pinterest. Pinify keeps your publishing inside safe limits, but only Pinterest support can act on your account itself.

Office hours

We respond Monday–Friday, 09:00–22:00 UTC. Weekends are slower — usually 12–24 hour turnaround. Urgent license issues (can't activate, paid but no key received) get bumped to the top of the queue regardless.

Feature requests & bug reports

Got an idea or hit a bug? Email support@pinterify.app with the subject line starting with "[Feature]" or "[Bug]". We read every message. The changelog shows what's shipped recently.

Contact

One inbox for everything: support@pinterify.app. Use a clear subject line — "Refund request", "Privacy request", "Security disclosure", "Partnership", etc. — and it gets routed correctly.